FAQ

The conversion got stuck on initializing.
Please delete your browser cache. Restart your browser and try again. Please make also sure to turn off AdBlock (or similar extensions like Ublock, Guardio, etc.). Also check if any anti-virus extensions might be blocking our service (Avast, Norton, etc.).

If you use our service on a desktop computer and you are using Malwarebytes, please make sure to add our site and download site to the exclusion/whitelist to ensure the service can work fine.

If it still does not work, please try to use another browser. If the conversion still gets stuck, please send us a message using our contact form with the video URL and your chosen format.

There is no download button.
Please be sure to disable your AdBlocker. Your AdBlocker may have removed the download button.

I am getting an error message.
This can be due to mutiple reasons. Please be sure:
• the video is not longer than the maximum supported video length (1 hour)
• the video is still available online (you must be able to watch it without any login)

If you still get an error please send us the error code, the video URL and your chosen format on our contact form.

I am not able to save files to my iPad or iPhone.
It is not possible to save files to your iPad or iPhone without an app. Please, download the app „Documents by Readdle” from the Apple Store to be able to save files to your device.

Is it possible to change the audio quality?
No. The quality of the converted files is always the same.